Sales is a fast-moving industry that often depends on leads getting converted to appointments. Success in getting the appointment requires efficient lead nurturing processes and reliable, quick communication with leads — not to mention confidence and charisma. However, it is simply not possible for sales representatives to be reachable 24/7, which is where Real Contact comes in.
The client’s goal was to provide concierge sales tools for sales representatives to ensure their leads are nurtured properly and are always able to communicate with a real person to avoid losing a potentially profitable lead. Saritasa developed Real Contact, a tool that connects leads with a live person in the event the intended sales representative is unavailable to increase the chances of setting an appointment and retaining a profitable lead.
What Saritasa Did
Integration with the messaging service Pusher and call service Twilio allows for communication between the Real Contact concierge and buyer.
Web & iOS Platform
The Real Contact lead management platform was built to be used on both desktop and iOS devices.
The biggest challenge that our team was able to come up with a solution for was allowing multiple people to send messages using SMS to the same lead while using the same number.
In order to ensure fast response times, when a lead comes in, the system automatically calculates the average response time of each concierge and sends the lead the the one with the lowest response time, then will cycle again if not responded to within a minute.