Software Support

When your business relies on software, downtimes and bugs can reduce productivity, impact revenue, and lose customer trust. That’s why you need a team you can trust. Our software support services scale depending on your specific needs.

Trusted by Top Companies


Our software support services

When you have a problem, you need a knowledgeable team to have your back. Whether you need 24/7 support for a mission-critical system or an occasional bug fix, we’re here to help.


Ad-hoc support


Business-hours support


Priority support


24/7 SLA support

#1 Ranked Custom Software Development Firm

Power Partner
Clutch Top Company
Clutch Top Company
Top Software Development Company

Technology Stacks

Not all technologies are created equal

We focus on proven technologies that are time-tested, developer-loved, and made to last. Our experienced development team intentionally chooses and analyzes each stack we support to deliver long-term, lasting value and results.

The Saritasa Difference

Why choose Saritasa as your custom software development company?

For businesses to make the most of technology, they require an expert's calm and knowing hand. A committed partnership to illuminate the most efficient and beneficial path to success. That’s where Saritasa comes in.


We Believe in Mutual Success

We care about successful customers, fulfilled employees, and useful solutions. Everything we do is intended to find the right balance of outcomes for the common benefit of all.

we solve problems

We Solve Problems

We are a team of driven experts, from developers to designers to engineers and beyond. We are passionately committed to wrestling with the most complex business problems and applying technology systematically to solve them.

partnerships over projects

We Value Partnerships Over Projects

We don’t take a transactional approach to our engagements. Rather, we foster personalized relationships built on trust and the perpetual delivery of benefits over time.


We Build It, You Own It.

It’s that simple. Once we finish development, we pass over the complete source code so that your project is yours – no fees or strings attached. Whether you want to continue working with us for maintenance and updates or take the project internally is up to you.

trust is earned

We Believe Trust is Earned

Our company is built on long-term partnerships, which means that we want to earn your trust and keep it. We do this through our commitment to absolute transparency, accountability, and reliability.


Our custom software development process

Whether you’re new to custom development or a seasoned veteran, we’re committed to providing transparent, honest communication every step of the way.


We start by getting an understanding of your vision. That includes everything from your technical requirements to the needs driving this initiative. The more we know, the better we can develop a bespoke plan that will not just meet, but exceed your expectations.

Consultation & Product Planning

Once we understand your vision, we draw from our decades of experience to strategize the optimal approach to address your specific needs. This could include consulting on technologies, value engineering, an emphasis on lean development, and/or designing a product roadmap.

Wireframing & Design

We go through a highly collaborative design phase before we write a single line of code. You’ll work with our expert UI/UX designers to create beautiful, intuitive wireframes and visual designs following our heuristic design principles.


This is where the vision becomes reality. Our expert developers consider everything from technical architecture to infrastructure setup to coding. Quality drives every aspect of this phase, from detailed documentation and code comments to a focus on security, and an emphasis on scalability and code lifespan.

Quality Assurance

Once we’re “done” with development (software is living, so code can never truly be done), we undergo rigorous testing processes by dedicated QA personnel. This may include test cases, automated testing, penetration testing, and more.

Product Deployment

After design, development, and testing, all that’s left is to launch! Our DevOps team uses Continuous Integration / Continuous Deployment (CI/CD) practices and automated deployments to ensure a smooth launch.

Maintenance & Ongoing Development

We want to be your technology partner. While we’re happy to hand off the fully documented code to you after the completion of the project, we’d love to be your partner for future releases, enhancements, and fixes. We have multiple levels of support and maintenance to keep your system running at optimal performance for years to come.

Support your software for peace of mind

When there’s a fire or medical emergency, you know who to call. Ensure your business enjoys the same safety net with software support services.


Benefits of Software Support

Software support is reactive - often you don’t realize there’s an issue until it needs to be fixed. The work is often unpredictable but may require immediate attention.

Single point of contact for issues

Single point of contact for issues

Less server/system downtime

Less server/system downtime

Improves performance

Improves performance

Improves reliability

Improves reliability

Better user experience

Better user experience



Security Resolution

Security resolution

Defined response times

Defined response times

Scaling response based on severity

Scaling response based on severity




Software support for peace of mind

Saritasa keeps your software healthy with comprehensive maintenance designed to lengthen code lifespan and deliver long-lasting value.


Custom software development is the process of strategically designing and developing software to address the specific needs of people and/or businesses. The goal of custom software is to make peoples’ jobs easier, businesses more productive, and outcomes more profitable. A successful custom software solution is the result of insightful strategy, intentional design, and resourceful development. Software solutions can include; web applications, mobile applications, CRM systems, and more.

Like cost, the timeline varies depending on the complexity of the specific project. On average, our simpler projects take between 4 and 6 months to complete. Depending on our approach, we can speed up this timeline or aim for frequent, minor releases.</p>

<p>We subscribe to the philosophy of lean software development, which opts for building smaller, more frequent releases to allow for the biggest impacts in the shortest amount of time.

While the initial cost of hiring a development team may seem high, the long-term benefits of having a custom-built product that meets your specific needs often prove worth it. The benefits of custom software depend on your company’s unique business needs.</p>

<p>Examples of real-life benefits our clients have achieved are;</p>


<li>Productivity improvements through automation or custom workflows</li>

<li>Sales increase due to simplified buying processes for customers</li>

<li>Onboarding improvements through more effective training</li>

<li>Decreases in downtime due to streamlined processes</li>

<li>Elimination of manual workflows through automation</li>

<li>More effective data collection, analytics, and reporting</li>


<p>Unsure if custom is the right fit for your business? Talk with one of our Consultants to see if our services can help.</p>


No, our company does not outsource. All of our work is done in-house by Saritasa employees who undergo rigorous interviews and training. Our software developers participate in continuous education to ensure they are always up to date on best practices. We retain the best developers and compensate them well so they can focus on what they enjoy doing and we can offer quality services.

We have a standard Non-Disclosure Agreement ready to go, or you can provide us with your own that we will sign before engaging in discussions about your project.

Saritasa stands apart through our commitment to purposeful innovation, building value through results, and dedication to earning your trust (and keeping it). We don’t apply technology as a blanket solution to every problem but rather strive to create meaningful user experiences, simplify complex operations, and deliver scalable, enduring business value.


Years in Business


Successful Projects


Team Members


Dedicated to success

About Saritasa

A message from our CEO and founder

At our core, we are a team of passionate, driven professionals inspired by the infinite potential of technology. Hear what Saritasa is all about from our CEO and Founder, Nik Froehlich.

Play our CEO message

Ready to empower your business?