Burger Boss Restaurant Online Ordering System
Overview
About Burger Boss
Burger Boss is a fast-casual burger chain based in Riverside, California. Their brand is built around one core promise: customers are in control. From selecting the type of protein to choosing toppings and sauces, Burger Boss offers a made-to-order dining experience that puts personalization front and center. With multiple locations and a loyal customer base, they’ve grown by focusing on quality, transparency, and customization.
[Saritasa has] very strong project management. I’ve never had such a strong project management team working on a project. They really understood the scope from front to end, and were able to gauge when we were and weren’t meeting certain timelines, and get us back on track.
The team is also always available to support us. We have a support contract with Saritasa, but there’s a lot of things they do that go above and beyond that. The team is always available to work with us and resolve any issues.
Kamil AsfourCTO of Burger Boss
Their Challenge
As their restaurant locations expanded, Burger Boss wanted to provide a more seamless, tech-enabled ordering experience for their customers that reflected their brand promise of customization and control. Off-the-shelf tools didn’t give them the flexibility or polished experience they envisioned. They needed a restaurant online ordering system that could be used in-store via kiosks and accessed on web and mobile. The system needed to be intuitive, visually engaging, and fully integrated with their existing NCR point-of-sale and modern payment systems like Apple Pay and Google Pay.
Our Solution
Saritasa partnered with Burger Boss to build a fully custom restaurant online ordering system from the ground up. Our team handled the entire process, from UI/UX design to development and integration, to deliver a cohesive ordering platform that works across kiosks, mobile apps, and the web. The system empowers users to visually build their burgers in real time while making it easy for staff to process and manage orders efficiently behind the scenes.
Our Approach
What Saritasa Did
Restaurant Online Ordering System
The core of the project was a custom-built restaurant online ordering system that allows users to customize their meal and see the results immediately. Whether choosing a beef patty or a veggie burger, adding cheese, or swapping toppings, each change is animated in real time. This visual approach mirrors the in-store experience and enhances customer satisfaction, while also reducing confusion or miscommunication during order fulfillment.
UI/UX Design
Burger Boss wanted their digital ordering platform to look and feel as modern as their restaurants. Our UI/UX designers created a sleek, responsive interface with a focus on ease of use. Customers are guided through each step of the meal-building process with intuitive visuals and prompts. The system was designed to work seamlessly across different screen sizes and environments, from a large kiosk display to a smartphone screen.
Web & App Development
The online ordering platform was developed using Python and React, with a responsive web app that was wrapped into native apps for both iOS and Android. This ensured consistency across devices while simplifying ongoing updates and maintenance. The flexible architecture supports future expansion and new feature development as Burger Boss continues to grow.
Payment Integration
To provide a fast and secure checkout experience, the ordering system integrates with Apple Pay and Google Pay. These mobile payment options reduce friction during checkout and increase convenience for on-the-go customers using their smartphones or the self-service kiosks in-store.
NCR Integration
Burger Boss relies on NCR as their point-of-sale system, and it was essential for the new platform to integrate seamlessly. Our team handled the NCR integration to ensure accurate order syncing, inventory tracking, and reporting without disrupting existing workflows or requiring additional manual input from staff.
